ORDERS
We accept Visa, MasterCard, American Express, Discover, as well as Apple Pay, Amazon Pay, PayPal, Afterpay, Google Pay, and Shop Pay Installments. Please note we can only accept one form of payment per order, unless using a combination of an ORYA gift card and credit card.
WHEN WILL I BE CHARGED?
You will be charged at the time of order placement. Any canceled items or orders will be refunded to the original form of payment.
WHEN WILL MY ORDER SHIP?
Orders are processed and shipped within 3 business days.
HOW DO I CANCEL OR CHANGE MY ORDER?
If you need to cancel or modify your order, please email us (contact@oryabrand.com) immediately, and we’ll do our best to accommodate. Once you receive a shipment confirmation email with tracking, changes may not be possible. We can update the address as long as the package hasn’t left our facility, but we cannot reroute a package once it has shipped.
SHIPPING
All orders ship from The Netherlands. Once your order has shipped, you will receive a confirmation email with tracking information. Please note that we cannot be held responsible for packages marked as delivered by the carrier.
Shipping Fees: Shipping fees are calculated based on your location.
Duties and Taxes: Customers are responsible for paying all duties and taxes, which vary by country. Orya does not calculate these fees—please contact your local customs office for details.
Refused Shipments: If you refuse to pay duties and taxes upon arrival, your product will be abandoned, and no refund will be issued.
All prices are listed in USD and charged in USD. Your credit card issuer determines the exact exchange rate at the time of transaction.