RETURNS
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Returns must be initiated within 14 days of delivery. Only regular-priced items are eligible for a refund; unfortunately, sale items are non-refundable.
Return Process: Please email our team at (add email) with your order number to begin your return.
Refunds: Returns that meet these conditions will receive a full refund (excluding shipping costs) to the original payment method.
Return Shipping: Ship returns to: Orya BV, 4 Papenvoortse Heide, 5674SL Nuenen, NL. Customers are responsible for return shipping costs, and we do not currently provide return labels.
Processing Time: Returns are processed within 7 business days of arrival. Once processed, you will receive a refund confirmation, and the credit will be applied to your original payment method per your bank’s policies.
For returns over 75 EUR, we recommend using a trackable shipping service or purchasing insurance. We cannot be responsible for packages marked as delivered by the carrier.
EXCHANGES
If your item meets our return policy terms but is outside the 14-day return window, you may be eligible for store credit toward a new purchase. Exchanges cannot be made after 30 days from the delivery d